Refund policy
Last updated: October 22, 2026
Returns
If for some reason you are unsatisfied with your purchase, you have 7 days to return new or gently used products for store credit from the date of delivery.
Contact us at nivliving@gmail.com within seven days to start a return.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
Unless applicable law requires otherwise, you are responsible for return shipping costs.
Damages and issues
Please inspect your order when you receive it. If your product arrives damaged, please take pictures of damaged items and email them to nivliving@gmail.com. Once the pictures are received and the damage is assessed, we will send out the replacement product within 48 hours.
Warm weather
Our whipped body butters may soften or melt in temperatures above 85°F, and we can't control conditions during transit and delivery. On warm days, check your tracking and bring your package in from the heat as soon as possible, and check for signs of melting before opening the jar. If melting has occurred, place the body butter in the refrigerator for about an hour or until it firms up. The whipped texture may change, but the quality remains the same.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. Approved returns are issued as store credit, unless applicable law requires a refund to your original payment method.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at nivliving@gmail.com.