Shipping policy
Last updated: October 22, 2026
Thank you for shopping with NiV Living. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Our products are handmade in small batches. For custom orders, please allow 2-3 business days for product to be made. Except as otherwise stated on our website, all other orders will be processed as soon as possible. In-stock orders ship within 1–3 business days.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Methods & Delivery Times
Your product will be shipped via USPS Priority Mail (typically 1–3 business days).
For deliveries within a 10 mile radius of zip code 60411, please allow up to 24 hours for processing and delivery.
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.
Shipping costs
Shipping charges are calculated at checkout based on your order weight and selected shipping method. Free standard shipping on U.S. orders of $50 or more.
Warm weather
Our whipped body butters may soften or melt in temperatures above 85°F, and we can't control conditions during transit and delivery. On warm days, check your tracking and bring your package in from the heat as soon as possible, and check for signs of melting before opening the jar. If melting has occurred, place the body butter in the refrigerator for about an hour or until it firms up. The whipped texture may change, but the quality remains the same.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
We currently ship to addresses within the United States only.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your product arrives damaged, please take pictures of damaged items and email them to nivliving@gmail.com. Once the pictures are received and the damage is assessed, we will send out the replacement product within 48 hours.
If your order is lost or delayed, contact us at nivliving@gmail.com and we will help you work with the carrier.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Questions?
Contact our team at nivliving@gmail.com.